Thursday, December 27, 2012

Report Runtime Error in Clustered Environment in Maximo 7.5

If the BIRT report runs for a longer duration of time,  it runs successfully in a single application server environment. 
But it fails with error "org.eclipse.birt.report.service.api.ReportServiceException
when tried in a Clustered Environment.

We need to increase the server Time Out parameter to make it work in Clustered Environment.

Edit the ServerIOTimeout parameter within your Web server(s) in WAS under:

Servers -> Server Types -> Websphere Application Servers -> Click on [server_name] -> Web server plug-in properties (under 'Additional Properties') -> Read/Write timeout.

Increase this value accordingly until you no longer see errors running reports. Make this change to all JVMs necessary.

After making this change, be sure to re-generate and propagate the plugin-cfg.xml under:

Servers -> Server Types -> Websphere Servers

and clicking the Generate Plug-in, then Propagate Plug-in and restarting the server.

Check the new plugin-cfg.xml on your web server to ensure the change has made it to the web server.

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