Sometimes we find issue in
running escalations, even after all validations are done in it.
There are a few
steps that can be performed to make it run:
1. Deactivate, then
activate the Escalation again.
2. Restart the Maximo
Application Server.
3. Turn Off Admin mode.
3. Navigate to Cron task
set up application; re-create the crontask instance for that escalation.
4. Use the update query to
manually set LASTRUN field for the escalation in the TASKSCHEDULER
table.
5. There may an issue in
your database, when two Application servers runs the same escalation, this will
lock the table or record when two servers trying to update the same table. So,
make cron tasks enabled in only one Application server by setting property
mxe.crontask.donotrun=ALL
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